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Question: 41
 
What are two ways that supervisors may be given the ability to change the skill levels of the agents and topic? (Choose two.)
 
A. Create different profiles, so they can change the agentgroups as and when required.
B. Give them access to the configuration of topics and agents.
C. Allow them the privilege to change skills.
D. Give access to the skills overview screen.
 
Answer: C,D 
Question: 42

 
Which tool do you use to troubleshoot an IVR script?
 
A. IVR editor
B. Trace Console
C. System Status
D. Error script
 
Answer: B  
Question: 43

 
Which two Elements are known as Destination Elements? (Choose two.)
 
A. New Task Element
B. Agent Group Element
C. Queue Full Element
D. Logical Element
E. Last Agent Element
 
Answer: B,E 
Question: 44

 
View the Exhibit.
Refer to the exhibit. The exhibit shows a simple task flow, where two different topics are being assigned to a single agent group. Topic 2 will connect, but Topic 1 will not connect, and its small connector box is dark greyed out.
Why will Topic 1 not connect?
 
A. Topic 1 is connected to another task flow.
B. Topic 1 does not exist.
C. Two topics cannot be connected to a single agent group.
D. There is no short code for this topic in the IP Office.
 
Answer: B 
Question: 45

 
When agents login to their UI, by default the landing page is the Home page. However, your customer wants the landing page to be the Telephony page.
How can this be achieved?
 
A. Configure the landing page in Agent tab foreach agent.
B. Create a profile for all agents, then check the box telephony in the Privileges screen.
C. Using the View option, re-configure the Agent UI telephony screen.
D. Open UI Config, click on Default interface, select telephony in the Applicationtab.
 
Answer: D