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Question No. 1

Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

Answer: A, B, C, D, F

In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.


Question No. 2

Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?

Answer: C

You can filter the Manage Tuning Request list to display only active requests or only archived requests.

At the Status drop-down menu on the Manage Search

Questions screen, select one of the following options:


Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 45

Question No. 3

A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.

Which three statements are true about the bulk update feature? (Choose three.)

Answer: A, B, D

You can manage the following tasks through the bulk update feature.


Question No. 4

Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports? (Choose three.)

Answer: A, B, C

Accessing Analytics Reports

Use the following procedure to access Knowledge Advanced Analytics reports.

To view the following reports, select Common, Data Integration and the report.

To view the following reports, select OKCS and the report.


Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 75

Question No. 5

Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced? (Choose three.)

Answer: A, C, D

Knowledge Advanced uses Products and Categories hierarchies that you define for your Service Cloud environment, and automatically synchronizes any changes you make to the Product hierarchy.

You manage users through roles, which control the level of management access you have to Knowledge Advanced, the general authoring abilities you have on a particular Content Type, and what tasks you can perform in a workflow. Users are assigned either Console roles or Web roles.


Oracle Service Cloud, Using Knowledge Advanced, Release May 2016, pages 28, 45

Question No. 6

How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

Answer: D

Administrators can activate search results in Knowledge Advanced so that agents, when searching Knowledge Advanced from an incident, can see only articles relevant to the areas the agents support. The filtering equates user groups with web roles and service level agreements; however, you can only tag articles with user groups.

You configure content visibility for user groups and content processing authentication for external collections using either the Collection Wizard or Collection Form under Manage Collections.


Oracle Cloud Knowledge Advanced Implementation Guide, Release February 2018, page 54, page 60

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