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Vendor Oracle
Exam Code 1Z0-980
Full Exam Name Oracle Knowledge Management Cloud 2017 Implementation Essentials
Certification Name Oracle Cloud
Technology Cloud Services Management

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Latest Oracle 1Z0-980 Exam Questions and Answers:

Version: 8.0
Question: 1

Which two statements are true about exporting report data? (Choose two.)
A. It can be exported as a Word doc.
B. It can be exported only as an .xlsx Excel file.
C. It can be exported in XML format.
D. It can be exported to a character-delimited file.
E. It can be exported in PDF format.
F. It can be exported using only absolute HTML layouts.
Answer: C,D 
Question: 2

Which two statements are true about replacement tokens? (Choose two.)
A. They enable re-use of existing content of any data type in variables.
B. They enable management of standardized content from a single resource.
C. They enable creation and storage of complex content consisting of integrated text and images
multiple times.
D. They enable re-use of content in a standardized form.
Answer: B,D 
Question: 3

What is the purpose of an SLA in Knowledge base?
A. to group and refine related answers based on the product and the service level
B. to provide access to the answers based on the customer service level agreement matching the
answers’ access level
C. to give permission to users to add questions in a forum based on the service level
D. to rank customers based on the number of answers posted in a forum based on the service level
Answer: B 
Question: 4

After how many categories will you see a search box that you can use to locate a subset of the
categories in Knowledge Advanced?
A. 1000
B. 100
C. 50
D. 500
Answer: B 
Question: 5

You have created a new answer article for your customer but when you are trying to see that answer
article on the Customer’s Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)
A. There is no answer content added to the answer article.
B. There is no display position defined for the answer article.
C. The answer status is not set to public or custom status of status type “public”.
D. The answer article is not assigned to any staff member/staff agent.
E. There is no search term added in the answer keyword list.
F. The answer is not assigned to any product/category that is visible to a customer.
Answer: C,F